Fire Damage Restoration in Charlotte: Emergency Restoration Xperts (ERX)

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Amanda Sobolewski profile picture
Amanda Sobolewski
5 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Robert, the SC mitigation expert, gave me peace of mind when he first arrived. We experienced water damage in multiple areas of our house and Robert was very professional, hard working, communicative, and thorough with making sure our house was completely dry before he left. Thank you Robert!
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Darlene Ellis profile picture
Darlene Ellis
20 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
ERX WERE VERY PROFESSIONAL AND RESPECTFUL. I WOULD NOT HESITATE TO REFER THEM TO FRIEND AND FAMILY.
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Ke Lamb profile picture
Ke Lamb
18 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
As a Community Manager with Asset Living, clear communication, reliability, and quality workmanship are extremely important. I would like to take a moment to recognize Glenn with EXR for the outstanding job he did completing our project. Glenn was professional, knowledgeable, and extremely efficient. Glenn completed the project in a timely manner, especially considering the short time frame. I would highly recommend Glenn from EXR and truly grateful that EXR hires such highly qualified professional. Thank you Glenn for a job exceptionally well done.
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Yvonne Ellis profile picture
Yvonne Ellis
12 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Emergency Restoration Xperts is doing a good job at getting my home repairs done.They did an excellent job on getting the mold and mildew cleaned up.I have really enjoyed their professional expertise on everything. THANK you to Dylan Sherwood who is the project manager for getting everything done in a timely manner and he keeps me informed of what's happening and and he inspects everything. I highly recommend Emergency Restoration Xperts for all of you home repairs.
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Jessica Blaine profile picture
Jessica Blaine
11 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
These guys did a great job repairing damage from a flood in my home. They were fast, on time, friendly, and the work looks great! Damon led the team that did repairs and Jessie led them team that did my pack out. They were both amazing to work with!
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Teena Baber profile picture
Teena Baber
8 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We had a home invasion and as a result had to have a door replaced, walls painted, carpet replaced in one room, and our hardwood floors refinished. Except for a slight snag with our contents subcontractor who removed our furnishings so the floors could be refinished, we were very pleased with our restoration. I brought any concerns to Dylan's attention and he promptly handled them. Every person who came into our home to work on the restoration was friendly and professional. Dylan handled coordination flawlessly and I would give him a five-star review!
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Michelle Tharpe profile picture
Michelle Tharpe
8 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
AABkmLdtx7BHvzDFRom7TtkKGgGGaVDQif2ah5syes6qm8U0G1vr8YB0boX1kvUiZm1Mksu65yg0rgk CXIW3D2gV6KtdvpeXQf7WBbclchlDB I2botq196QiucWAQDZacciltEWYDRwdVXUkU=k no
+1
Dylan from the CLT/GVL region region was unbelievable! From the first interaction to the final walkthrough, the experience went far above my expectations…On several occasions throughout the repair, Dylan went the extra mile to ensure that our expectations were being met & was super communicative throughout the process. The subcontractors were also exceptional, and the job was completed in a timely manner and to perfection! Highly recommend!!
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Rob Griffin profile picture
Rob Griffin
5 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
5 Stars – Highly Recommend ERX, Especially Victor! I had a fantastic experience with ERX for water damage and mitigation. Victor was outstanding from start to finish. He was detailed, personable, and easy to work with, and he stayed until the job was completely finished. He was always on time and did exactly what he said he would do. If you're dealing with water damage and need a mitigation company you can trust, I highly recommend ERX — and ask for Victor specifically!
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Rebecca Mahurin profile picture
Rebecca Mahurin
14 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Jeff Williams of Asheville came to the house and was the epitome of efficiency. We’re so happy to be moving forward with the improvements.
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Jessica South profile picture
Jessica South
12 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Emergency Restoration Xperts exceeded every expectation during a very stressful time for our family. Victor, Jose, Nelson, and Kevin were absolutely amazing from start to finish. Their professionalism, kindness, communication, and attention to detail made such a difference throughout the entire process. Victor was incredibly compassionate, organized, and always kept us informed every step of the way. Jose and Nelson worked tirelessly and treated our home with care and respect as if it were their own. Their knowledge, work ethic, and dedication truly showed in everything they did. Kevin was also extremely helpful with customer support, always responsive, professional, and willing to answer any questions we had throughout the process. What could have been an overwhelming experience became manageable because of this incredible team. They were prompt, dependable, thorough, and genuinely cared about making sure everything was done right. It is rare to find a company with employees who go above and beyond the way they do. We were so impressed with the mitigation portion of our leak project that we decided to continue using Emergency Restoration Xperts for the construction phase as well. That alone says a lot about the trust and confidence they built with us throughout this process — so expect a part two review once the project is complete! I cannot recommend Emergency Restoration Xperts enough, especially Victor, Jose, Nelson, and Kevin. They are true experts and outstanding people. Thank you all for your hard work and exceptional service!
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Posted on Google Google
Amanda Sobolewski profile picture
Amanda Sobolewski
5 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Robert, the SC mitigation expert, gave me peace of mind when he first arrived. We experienced water damage in multiple areas of our house and Robert was very professional, hard working, communicative, and thorough with making sure our house was completely dry before he left. Thank you Robert!
Posted on Google Google
Darlene Ellis profile picture
Darlene Ellis
20 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
ERX WERE VERY PROFESSIONAL AND RESPECTFUL. I WOULD NOT HESITATE TO REFER THEM TO FRIEND AND FAMILY.
Posted on Google Google
Ke Lamb profile picture
Ke Lamb
18 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
As a Community Manager with Asset Living, clear communication, reliability, and quality workmanship are extremely important. I would like to take a moment to recognize Glenn with EXR for the outstanding job he did completing our project. Glenn was professional, knowledgeable, and extremely efficient. Glenn completed the project in a timely manner, especially considering the short time frame. I would highly recommend Glenn from EXR and truly grateful that EXR hires such highly qualified professional. Thank you Glenn for a job exceptionally well done.
Posted on Google Google
Yvonne Ellis profile picture
Yvonne Ellis
12 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Emergency Restoration Xperts is doing a good job at getting my home repairs done.They did an excellent job on getting the mold and mildew cleaned up.I have really enjoyed their professional expertise on everything. THANK you to Dylan Sherwood who is the project manager for getting everything done in a timely manner and he keeps me informed of what's happening and and he inspects everything. I highly recommend Emergency Restoration Xperts for all of you home repairs.
Posted on Google Google
Jessica Blaine profile picture
Jessica Blaine
11 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
These guys did a great job repairing damage from a flood in my home. They were fast, on time, friendly, and the work looks great! Damon led the team that did repairs and Jessie led them team that did my pack out. They were both amazing to work with!
Posted on Google Google
Teena Baber profile picture
Teena Baber
8 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We had a home invasion and as a result had to have a door replaced, walls painted, carpet replaced in one room, and our hardwood floors refinished. Except for a slight snag with our contents subcontractor who removed our furnishings so the floors could be refinished, we were very pleased with our restoration. I brought any concerns to Dylan's attention and he promptly handled them. Every person who came into our home to work on the restoration was friendly and professional. Dylan handled coordination flawlessly and I would give him a five-star review!
Posted on Google Google
Michelle Tharpe profile picture
Michelle Tharpe
8 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
AABkmLdtx7BHvzDFRom7TtkKGgGGaVDQif2ah5syes6qm8U0G1vr8YB0boX1kvUiZm1Mksu65yg0rgk CXIW3D2gV6KtdvpeXQf7WBbclchlDB I2botq196QiucWAQDZacciltEWYDRwdVXUkU=k no
+1
Dylan from the CLT/GVL region region was unbelievable! From the first interaction to the final walkthrough, the experience went far above my expectations…On several occasions throughout the repair, Dylan went the extra mile to ensure that our expectations were being met & was super communicative throughout the process. The subcontractors were also exceptional, and the job was completed in a timely manner and to perfection! Highly recommend!!
Posted on Google Google
Rob Griffin profile picture
Rob Griffin
5 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
5 Stars – Highly Recommend ERX, Especially Victor! I had a fantastic experience with ERX for water damage and mitigation. Victor was outstanding from start to finish. He was detailed, personable, and easy to work with, and he stayed until the job was completely finished. He was always on time and did exactly what he said he would do. If you're dealing with water damage and need a mitigation company you can trust, I highly recommend ERX — and ask for Victor specifically!
Posted on Google Google
Rebecca Mahurin profile picture
Rebecca Mahurin
14 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Jeff Williams of Asheville came to the house and was the epitome of efficiency. We’re so happy to be moving forward with the improvements.
Posted on Google Google
Jessica South profile picture
Jessica South
12 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Emergency Restoration Xperts exceeded every expectation during a very stressful time for our family. Victor, Jose, Nelson, and Kevin were absolutely amazing from start to finish. Their professionalism, kindness, communication, and attention to detail made such a difference throughout the entire process. Victor was incredibly compassionate, organized, and always kept us informed every step of the way. Jose and Nelson worked tirelessly and treated our home with care and respect as if it were their own. Their knowledge, work ethic, and dedication truly showed in everything they did. Kevin was also extremely helpful with customer support, always responsive, professional, and willing to answer any questions we had throughout the process. What could have been an overwhelming experience became manageable because of this incredible team. They were prompt, dependable, thorough, and genuinely cared about making sure everything was done right. It is rare to find a company with employees who go above and beyond the way they do. We were so impressed with the mitigation portion of our leak project that we decided to continue using Emergency Restoration Xperts for the construction phase as well. That alone says a lot about the trust and confidence they built with us throughout this process — so expect a part two review once the project is complete! I cannot recommend Emergency Restoration Xperts enough, especially Victor, Jose, Nelson, and Kevin. They are true experts and outstanding people. Thank you all for your hard work and exceptional service!

After the Fire: Charlotte Fire Damage Restoration

Going through a traumatic event, such as a fire can leave emotional scars, stress, and maybe physical ones too. Emergency Restoration Xperts (ERX) stands as a symbol of hope for these unforeseen tragedies. At our Charlotte location we have the man power, and capabilities to give you the help you need. From all the way from Rockhill to Kannapolis, to the west of Gastonia, and if you think you are too far to get help. Let us tell you something… You are not!

Fire Remediation Techniques

ERX having advance techniques, and technology to bring your life back to normal. From removing every possibly trace of smoke & soot, to our cleanup crew, and of course the reconstruction!

Immediate Emergency Response

Understanding the critical nature of time post-fire, ERX offers round-the-clock response to fire emergencies in Charlotte. Our skilled professionals are ready to mobilize quickly, whether it’s a small fire incident or a large-scale disaster, to secure and commence the restoration of your property.

Smoke Damage Mitigation and Soot Removal

The remnants of smoke and soot can extend damage well beyond the flames. We use advanced procedures to clean your property completely. Smoke odors can also stick around, which is an unpleasant reminder of the fire. Our odor removal services find and get rid of these smells, helping to purify your property and wipe away the memory of the fire.

Odor Removal

Smoke odors can linger, serving as an unwelcome reminder of the fire. ERX’s odor removal services are designed to identify and eradicate these odors, purifying your property and erasing traces of the fire.

Smoke Damage Mitigation and Soot Removal Part 2

Smoke and soot can cause extensive damage even after the fire has been extinguished. Our experts specialize in smoke damage mitigation and soot removal, employing modern technical procedures to eliminate these harmful residues from your property.

Property Security Post-Fire

n the aftermath of a fire, properties can be susceptible to further damage or intrusion. ERX proactively secures your site, collaborating with insurance carriers and law enforcement in Charlotte to safeguard your assets and facilitate the claims process.

Comprehensive Cleanup and Restoration​

Our fire damage cleanup steps are designed to be thorough and efficient. From initial assessment to the final touches of restoration, ERX ensures every aspect of the damage is addressed, including the recovery and restoration of damaged contents.

Fire Damage FAQ

What should I do immediately after a fire?

Ensure the safety of all occupants, and then contact ERX for immediate assistance. Also, inform your insurance company about the incident. 

The duration varies based on the extent of the damage but rest assured, ERX aims to complete the restoration as efficiently as possible while maintaining high-quality standards. 

Yes, our advanced odor removal techniques are designed to eliminate all smoke odors, leaving your property fresh and clean. 

It depends on the extent of the damage. We will assess the safety of your property and advise accordingly. 

ERX will inventory, pack out, clean, and store your salvageable contents, ensuring they are restored to their pre-damage condition. 

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