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FAQs for Emergency Restoration Xperts (ERX) in Charlotte, NC

ERX provides a comprehensive range of emergency restoration services for both residential and commercial properties, including water damage restoration, fire damage restoration, storm damage restoration, mold remediation, and water mitigation.

Our team is available 24/7 and is ready to respond to emergencies promptly. We aim to be on-site within hours of receiving your call to minimize damage and start the restoration process as soon as possible.

Yes, we work closely with all major insurance providers to streamline the claims process for you. We can help document the damage and provide the necessary paperwork to ensure your claim is processed efficiently. 

Absolutely. Beyond restoring your property, we can provide recommendations and services to help mitigate future risks. This includes measures like improving water drainage systems, installing sump pumps, using fire-resistant materials, and more. 

ERX stands out due to our rapid response time, our comprehensive suite of services that cater to both homes and businesses, our advanced technology and techniques, and our unwavering commitment to the Charlotte community. Our team of IICRC-certified professionals is dedicated to providing high-quality restoration services with compassion and integrity. 

The restoration process begins with your call to our 24/7 emergency hotline. We then conduct a detailed inspection of the damage, create a customized restoration plan, and proceed with the mitigation and restoration work. Throughout the process, we keep you informed and work diligently to restore your property to its pre-loss condition. 

Safety first—ensure everyone is safe and accounted for. Then, if possible, stop the source of the damage (e.g., turn off the water main in case of a leak). Next, call ERX at 888.450.6580 to start the emergency restoration process. Avoid entering damaged areas until professionals have deemed them safe. 

Specialized Charlotte NC Restoration Services

Water damage, from flooding, leaks, or burst pipes, can severely impact both homes and businesses. ERX’s certified technicians specialize in assessing, mitigating, and restoring water-damaged properties using advanced drying and sanitation processes. Our goal is to minimize damage and prevent future issues, ensuring a safe and dry environment. 

Recovering from a fire requires a comprehensive approach. ERX tackles fire damage restoration with precision, addressing smoke and soot removal, structural repairs, and odor elimination. We are dedicated to restoring your property and belongings with the utmost care, helping you move forward after such a devastating event. 

Storm Damage Restoration

Charlotte’s weather can be unpredictable, with storms causing significant damage. ERX is equipped to handle storm-related damages, including roof repairs, flooding mitigation, and structural stabilization. Our rapid response ensures that your property, whether a family home or a business facility, regains its safety and comfort. 

Mold Remediation

Mold poses serious health risks and can compromise the integrity of any property. ERX uses advanced techniques for mold identification, containment, and removal, focusing on preventing future growth. Our remediation process promotes a healthy living or working environment, safeguarding the well-being of occupants. 

Water Mitigation

Prompt water mitigation is essential to prevent secondary damage and mold growth. ERX employs leading mitigation strategies to address the impact of water damage swiftly. Our team works diligently to restore stability and safety to affected properties, prioritizing the well-being of our Charlotte community. 

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Family owned and locally operated since 2013, our team of Xperts has dedicated themselves to a passion for excellence that drives everything we do.

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