Commercial Fire Damage Restoration

ERX 24/7 Cleanup and Restoration for Businesses

Posted on Google Google
Amanda Sobolewski profile picture
Amanda Sobolewski
5 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Robert, the SC mitigation expert, gave me peace of mind when he first arrived. We experienced water damage in multiple areas of our house and Robert was very professional, hard working, communicative, and thorough with making sure our house was completely dry before he left. Thank you Robert!
Posted on Google Google
Darlene Ellis profile picture
Darlene Ellis
20 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
ERX WERE VERY PROFESSIONAL AND RESPECTFUL. I WOULD NOT HESITATE TO REFER THEM TO FRIEND AND FAMILY.
Posted on Google Google
Ke Lamb profile picture
Ke Lamb
18 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
As a Community Manager with Asset Living, clear communication, reliability, and quality workmanship are extremely important. I would like to take a moment to recognize Glenn with EXR for the outstanding job he did completing our project. Glenn was professional, knowledgeable, and extremely efficient. Glenn completed the project in a timely manner, especially considering the short time frame. I would highly recommend Glenn from EXR and truly grateful that EXR hires such highly qualified professional. Thank you Glenn for a job exceptionally well done.
Posted on Google Google
Yvonne Ellis profile picture
Yvonne Ellis
12 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Emergency Restoration Xperts is doing a good job at getting my home repairs done.They did an excellent job on getting the mold and mildew cleaned up.I have really enjoyed their professional expertise on everything. THANK you to Dylan Sherwood who is the project manager for getting everything done in a timely manner and he keeps me informed of what's happening and and he inspects everything. I highly recommend Emergency Restoration Xperts for all of you home repairs.
Posted on Google Google
Jessica Blaine profile picture
Jessica Blaine
11 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
These guys did a great job repairing damage from a flood in my home. They were fast, on time, friendly, and the work looks great! Damon led the team that did repairs and Jessie led them team that did my pack out. They were both amazing to work with!
Posted on Google Google
Teena Baber profile picture
Teena Baber
8 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We had a home invasion and as a result had to have a door replaced, walls painted, carpet replaced in one room, and our hardwood floors refinished. Except for a slight snag with our contents subcontractor who removed our furnishings so the floors could be refinished, we were very pleased with our restoration. I brought any concerns to Dylan's attention and he promptly handled them. Every person who came into our home to work on the restoration was friendly and professional. Dylan handled coordination flawlessly and I would give him a five-star review!
Posted on Google Google
Michelle Tharpe profile picture
Michelle Tharpe
8 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
AABkmLdtx7BHvzDFRom7TtkKGgGGaVDQif2ah5syes6qm8U0G1vr8YB0boX1kvUiZm1Mksu65yg0rgk CXIW3D2gV6KtdvpeXQf7WBbclchlDB I2botq196QiucWAQDZacciltEWYDRwdVXUkU=k no
+1
Dylan from the CLT/GVL region region was unbelievable! From the first interaction to the final walkthrough, the experience went far above my expectations…On several occasions throughout the repair, Dylan went the extra mile to ensure that our expectations were being met & was super communicative throughout the process. The subcontractors were also exceptional, and the job was completed in a timely manner and to perfection! Highly recommend!!
Posted on Google Google
Rob Griffin profile picture
Rob Griffin
5 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
5 Stars – Highly Recommend ERX, Especially Victor! I had a fantastic experience with ERX for water damage and mitigation. Victor was outstanding from start to finish. He was detailed, personable, and easy to work with, and he stayed until the job was completely finished. He was always on time and did exactly what he said he would do. If you're dealing with water damage and need a mitigation company you can trust, I highly recommend ERX — and ask for Victor specifically!
Posted on Google Google
Rebecca Mahurin profile picture
Rebecca Mahurin
14 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Jeff Williams of Asheville came to the house and was the epitome of efficiency. We’re so happy to be moving forward with the improvements.
Posted on Google Google
Jessica South profile picture
Jessica South
12 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Emergency Restoration Xperts exceeded every expectation during a very stressful time for our family. Victor, Jose, Nelson, and Kevin were absolutely amazing from start to finish. Their professionalism, kindness, communication, and attention to detail made such a difference throughout the entire process. Victor was incredibly compassionate, organized, and always kept us informed every step of the way. Jose and Nelson worked tirelessly and treated our home with care and respect as if it were their own. Their knowledge, work ethic, and dedication truly showed in everything they did. Kevin was also extremely helpful with customer support, always responsive, professional, and willing to answer any questions we had throughout the process. What could have been an overwhelming experience became manageable because of this incredible team. They were prompt, dependable, thorough, and genuinely cared about making sure everything was done right. It is rare to find a company with employees who go above and beyond the way they do. We were so impressed with the mitigation portion of our leak project that we decided to continue using Emergency Restoration Xperts for the construction phase as well. That alone says a lot about the trust and confidence they built with us throughout this process — so expect a part two review once the project is complete! I cannot recommend Emergency Restoration Xperts enough, especially Victor, Jose, Nelson, and Kevin. They are true experts and outstanding people. Thank you all for your hard work and exceptional service!
Picture of  +1-704-317-1738

+1-704-317-1738

Consult with an expert for free!

Posted on Google Google
Amanda Sobolewski profile picture
Amanda Sobolewski
5 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Robert, the SC mitigation expert, gave me peace of mind when he first arrived. We experienced water damage in multiple areas of our house and Robert was very professional, hard working, communicative, and thorough with making sure our house was completely dry before he left. Thank you Robert!
Posted on Google Google
Darlene Ellis profile picture
Darlene Ellis
20 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
ERX WERE VERY PROFESSIONAL AND RESPECTFUL. I WOULD NOT HESITATE TO REFER THEM TO FRIEND AND FAMILY.
Posted on Google Google
Ke Lamb profile picture
Ke Lamb
18 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
As a Community Manager with Asset Living, clear communication, reliability, and quality workmanship are extremely important. I would like to take a moment to recognize Glenn with EXR for the outstanding job he did completing our project. Glenn was professional, knowledgeable, and extremely efficient. Glenn completed the project in a timely manner, especially considering the short time frame. I would highly recommend Glenn from EXR and truly grateful that EXR hires such highly qualified professional. Thank you Glenn for a job exceptionally well done.
Posted on Google Google
Yvonne Ellis profile picture
Yvonne Ellis
12 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Emergency Restoration Xperts is doing a good job at getting my home repairs done.They did an excellent job on getting the mold and mildew cleaned up.I have really enjoyed their professional expertise on everything. THANK you to Dylan Sherwood who is the project manager for getting everything done in a timely manner and he keeps me informed of what's happening and and he inspects everything. I highly recommend Emergency Restoration Xperts for all of you home repairs.
Posted on Google Google
Jessica Blaine profile picture
Jessica Blaine
11 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
These guys did a great job repairing damage from a flood in my home. They were fast, on time, friendly, and the work looks great! Damon led the team that did repairs and Jessie led them team that did my pack out. They were both amazing to work with!
Posted on Google Google
Teena Baber profile picture
Teena Baber
8 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We had a home invasion and as a result had to have a door replaced, walls painted, carpet replaced in one room, and our hardwood floors refinished. Except for a slight snag with our contents subcontractor who removed our furnishings so the floors could be refinished, we were very pleased with our restoration. I brought any concerns to Dylan's attention and he promptly handled them. Every person who came into our home to work on the restoration was friendly and professional. Dylan handled coordination flawlessly and I would give him a five-star review!
Posted on Google Google
Michelle Tharpe profile picture
Michelle Tharpe
8 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
AABkmLdtx7BHvzDFRom7TtkKGgGGaVDQif2ah5syes6qm8U0G1vr8YB0boX1kvUiZm1Mksu65yg0rgk CXIW3D2gV6KtdvpeXQf7WBbclchlDB I2botq196QiucWAQDZacciltEWYDRwdVXUkU=k no
+1
Dylan from the CLT/GVL region region was unbelievable! From the first interaction to the final walkthrough, the experience went far above my expectations…On several occasions throughout the repair, Dylan went the extra mile to ensure that our expectations were being met & was super communicative throughout the process. The subcontractors were also exceptional, and the job was completed in a timely manner and to perfection! Highly recommend!!
Posted on Google Google
Rob Griffin profile picture
Rob Griffin
5 July 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
5 Stars – Highly Recommend ERX, Especially Victor! I had a fantastic experience with ERX for water damage and mitigation. Victor was outstanding from start to finish. He was detailed, personable, and easy to work with, and he stayed until the job was completely finished. He was always on time and did exactly what he said he would do. If you're dealing with water damage and need a mitigation company you can trust, I highly recommend ERX — and ask for Victor specifically!
Posted on Google Google
Rebecca Mahurin profile picture
Rebecca Mahurin
14 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Jeff Williams of Asheville came to the house and was the epitome of efficiency. We’re so happy to be moving forward with the improvements.
Posted on Google Google
Jessica South profile picture
Jessica South
12 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Emergency Restoration Xperts exceeded every expectation during a very stressful time for our family. Victor, Jose, Nelson, and Kevin were absolutely amazing from start to finish. Their professionalism, kindness, communication, and attention to detail made such a difference throughout the entire process. Victor was incredibly compassionate, organized, and always kept us informed every step of the way. Jose and Nelson worked tirelessly and treated our home with care and respect as if it were their own. Their knowledge, work ethic, and dedication truly showed in everything they did. Kevin was also extremely helpful with customer support, always responsive, professional, and willing to answer any questions we had throughout the process. What could have been an overwhelming experience became manageable because of this incredible team. They were prompt, dependable, thorough, and genuinely cared about making sure everything was done right. It is rare to find a company with employees who go above and beyond the way they do. We were so impressed with the mitigation portion of our leak project that we decided to continue using Emergency Restoration Xperts for the construction phase as well. That alone says a lot about the trust and confidence they built with us throughout this process — so expect a part two review once the project is complete! I cannot recommend Emergency Restoration Xperts enough, especially Victor, Jose, Nelson, and Kevin. They are true experts and outstanding people. Thank you all for your hard work and exceptional service!

Commercial Fire Damage: Getting Your Business Back to Work

A fire at a commercial property is more than just a building issue; it’s a business crisis. The damage goes beyond burned materials. Smoke, soot, and water from firefighting efforts can compromise your inventory, equipment, and structural integrity, leading to costly downtime.

ERX specializes in commercial fire damage restoration. Our team focuses on stabilizing the situation immediately to minimize business interruption. We understand the need to get your doors back open fast, ensuring the space is clean, safe, and code-compliant. We have certified technicians on call 24/7, ready to mobilize with the equipment and manpower needed for large-scale commercial losses.

Immediate Emergency Response for Commercial Fire Damage

In a commercial setting, every hour of downtime means lost revenue. ERX provides round-the-clock emergency response to get ahead of the damage.

  • Rapid Mobilization: Once we receive your call, we deploy our large-loss teams with industrial-grade equipment to secure the site and begin mitigation. The goal is to stop secondary damage from soot, smoke, and water.

  • Assessment and Planning: We conduct a comprehensive assessment of the structural damage, HVAC systems, and affected contents. This allows us to create a phased restoration plan tailored to your business’s operational needs, prioritizing areas to get you partially back online if possible.

Expert Commercial Mitigation and Soot Removal

Commercial fires often involve unique materials like plastics, chemicals, and electronics, creating corrosive soot that can rapidly damage machinery and inventory. Our commercial fire damage team uses specialized methods to address these challenges.

  • Soot Removal: We use heavy-duty HEPA vacuums, chemical sponges, and industrial cleaning agents designed to remove heavy soot deposits from surfaces, machinery, and structural steel without causing further damage. 

  • Air Quality Management: We deploy large-scale air scrubbers and hydroxyl generators to tackle the intense odors and airborne particulates common in commercial fires, ensuring a safe environment for your staff and customers.

Our Commercial Fire Damage Restoration Services

When a fire occurs in a business, the restoration process must be efficient and thorough to meet safety codes and get operations running again. ERX handles the entire project from initial board-up to final reconstruction.

Structural Cleaning and Repairs

Fire and smoke can compromise the structural integrity of a commercial building. Our team addresses damage to load-bearing walls, steel beams, and roofing systems.

Detailed Cleaning and Repairs: We use pressure washing, media blasting, and commercial-grade degreasers to clean large surface areas like warehouse walls and ceilings. We replace damaged drywall, suspended ceilings, flooring, and any other structural components to bring the facility back to pre-loss condition and ensure it meets building codes.

Commercial Odor Removal Techniques

Lingering smoke odors can drive away customers and make a workspace uninhabitable. We use industrial-scale deodorization methods to eliminate odors at the source.

Advanced Deodorization: For large commercial spaces, we utilize high-capacity thermal foggers and ozone machines that can treat vast areas effectively. These advanced techniques neutralize odor molecules embedded in concrete, drywall, and insulation, providing a permanent solution.

Commercial HVAC and Duct Cleaning

Commercial HVAC systems are complex and can spread smoke and soot throughout an entire building instantly. Failing to clean them properly can lead to ongoing air quality issues.

Full HVAC Decontamination: We have the expertise to clean industrial-sized air handlers, ductwork, and ventilation shafts. We replace commercial filters and sanitize the entire system to prevent cross-contamination of clean areas.

Contents Cleaning and Inventory Management

Your business's assets, from office electronics and files to warehouse inventory and machinery, are vital.

Professional Packout and Cleaning: We meticulously inventory, pack, and transport salvageable items to our secure facility for specialized cleaning. We use ultrasonic cleaning for electronics and machinery parts, and specialized processes for documents and textiles, storing them until your facility is ready.

Securing Your Commercial Property

A fire can leave your business vulnerable to theft, vandalism, and weather. Securing the site is our immediate priority.

Property Protection: We provide emergency board-up services for windows, doors, and compromised roofs. We can also erect temporary fencing to secure the perimeter of the site, protecting your liability and assets while restoration is underway.

Commercial Insurance Coordination

Commercial fire claims are complex, often involving business interruption coverage and multiple stakeholders.

Claims Assistance: ERX has extensive experience navigating commercial insurance policies. We provide detailed documentation, including matterport 3D scans, photo logs, and itemized estimates, working directly with your adjuster to facilitate a smooth and timely settlement.

Business Continuity and Future Protection

Once the immediate crisis is resolved, we help you plan for the future to minimize risk.

Prevention Strategies: We can offer recommendations for improving fire safety, such as upgrading fire suppression systems, using fire-resistant building materials, and developing a comprehensive disaster recovery plan for your business.

Why Choose ERX for Commercial Fire Damage?

  • Large Loss Capability: We have the resources, equipment, and manpower to handle expansive commercial restoration projects, from retail stores to industrial warehouses.

  • Minimizing Business Interruption: We understand the cost of downtime. We work efficiently, often after hours or in phases, to get your business operational as quickly as possible.

  • Certified Technicians: Our team holds IICRC certifications in Fire & Smoke Restoration and Commercial Drying, ensuring expert handling of complex commercial losses.

  • Turnkey Solution: From emergency mitigation and contents cleaning to full structural reconstruction, ERX manages the entire project, providing a single point of contact for all your restoration needs.

Fire Damage/Steps FAQ

How quickly can ERX respond to a commercial fire?

We offer 24/7 emergency response and typically dispatch our large-loss teams immediately upon receiving a call to secure the site and begin mitigation.

In many cases, yes. We can use containment barriers to isolate work zones, allowing unaffected parts of your business to continue operating safely while we restore the damaged areas.

Yes. Water damage is almost always present after a fire. Our team is fully equipped for commercial water extraction and structural drying as part of the comprehensive fire restoration process.

We use specialized cleaning methods, such as freeze-drying for documents and ultrasonic cleaning for electronics, to restore salvageable items that have been affected by smoke or water.

Yes. We have extensive experience with commercial claims and will provide all necessary documentation, estimates, and communication to your insurance adjuster to expedite the process.

Safety is paramount. We adhere to all OSHA regulations and industry standards, using proper PPE, containment, and air filtration to ensure a safe environment for our crew and your employees.

The timeline varies greatly depending on the size of the building and the severity of the damage. After our initial assessment, we will provide a detailed project schedule so you can plan accordingly.

No. ERX is a full-service restoration company. We handle everything from the initial cleanup to the final structural repairs and reconstruction, streamlining the process for you.

For trusted guidance, you can review resources from federal agencies:

  • OSHA’s Fire Safety Standards: Information on workplace fire safety regulations.

  • FEMA’s Commercial Fire Safety Guide: Resources for businesses to plan and prepare for fire emergencies. Reviewing these can help you understand best practices for protecting your business.

24/7 Call us

24/7 Call us

24/7 Call us