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Property Damage Happens.

Recovery Starts Here.

Commercial property emergency? ERX responds 24/7/365 with rapid, reliable restoration.

Comprehensive Restoration Services

for Every Property

ERX provides professional commercial and residential restoration services throughout North & South Carolina. From emergency damage mitigation and cleanup to reconstruction and specialized restoration, our experienced team is equipped to help businesses, property managers, homeowners, and communities recover with confidence.

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Commercial Services

ERX: Your Trusted Partner in Commercial Property Restoration

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Residential Services

Depend on ERX for Trusted Restoration & Recovery

About

ERX

Since 2013, Emergency Restoration Xperts (ERX) has provided trusted damage restoration with a focus on both property and people. As a family-owned and locally operated company, we combine advanced restoration technology with compassionate service, honest communication, and quality workmanship. From emergency mitigation and structural drying to reconstruction and final cleaning, our team manages every step with professionalism and integrity.


Restoring More Than Property—Restoring Peace of Mind.

What We Do

Complete Restoration & Recovery Services

Complete Restoration & Recovery for Your Peace of Mind

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Water Damage Restoration

From burst pipes to flooding and leaks, our team quickly removes water, dries affected areas, and restores your property to help prevent further damage.

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Storm Damage Restoration

Our team responds quickly to storm damage, securing your property, preventing additional damage, and completing the restoration process from start to finish.

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Fire & Smoke Damage Restoration

We remove smoke, soot, and fire damage while repairing and restoring your property to safely return it to pre-loss condition.

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Mold Remediation

We locate the source of mold, safely remove contamination, sanitize affected areas, and help prevent future growth.

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Commercial Restoration

We provide fast, efficient restoration for commercial properties, helping businesses recover quickly and minimize downtime.

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Reconstruction & Cleaning Service

From structural repairs to professional cleaning, we restore every detail of your property to complete your recovery.

Find Your Nearest ERX Location

Connect with a local ERX team for trusted restoration expertise and responsive service throughout our regional service area.

ERX offers reliable restoration services in North and South Carolina with skilled teams and local resources.

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Who We Serve

Restoration Solutions Built Around Your Property’s Needs

ERX provides specialized restoration services for commercial and residential properties throughout North and South Carolina. From businesses and property managers to homeowners, healthcare facilities, and educational institutions, our experienced team delivers tailored solutions designed to minimize disruption and restore your property with confidence.


Need Restoration Support? Contact ERX Today for a Customized Solution.

Why Choose ERX?

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Experienced Restoration Professionals

With years of hands-on restoration experience, our team understands how to handle complex property damage and guide projects from initial assessment through final repairs.

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Complete Restoration Solutions

From emergency mitigation and cleanup to reconstruction and commercial upfits, ERX offers comprehensive services under one roof, making the recovery process simpler and more efficient.

Local Service, Personal Attention

As a family-owned and locally operated company, we provide the resources and capabilities of a larger restoration provider while maintaining the personal service, communication, and care of a local team.

Restoration Projects Across the Carolinas

Explore examples of ERX restoration work and see how our team helps properties recover from damage with expertise, efficiency, and care.

Restoration Insights & Resources

Stay informed with tips, insights, and guidance from ERX. Explore articles on restoration, prevention, recovery, and more.

By Casey Moss • September 30, 2026
Two Years After Hurricane Helene: Where Western North Carolina Stands Today
By Casey Moss • September 23, 2026
Fall is Approaching
By Casey Moss • September 15, 2026
Trees are a beautiful and valuable part of any property, but during severe weather, they can quickly become a serious hazard. High winds, heavy rain, lightning, and saturated soil can weaken trees and cause branches or entire trees to fall onto roofs, vehicles, power lines, and other structures. Tree damage can lead to more than just a fallen tree. A damaged roof can allow water to enter your home, resulting in structural damage, ruined belongings, and potentially mold growth if the water is not addressed quickly. Fortunately, there are steps homeowners and property owners can take to reduce the risk of tree-related damage and prepare for the possibility of severe weather. How Trees Can Damage Your Property When a tree or large branch falls, the damage can range from minor to extensive. Common types of tree-related property damage include: Roof damage: Falling branches or trees can puncture shingles, damage decking, or cause significant structural damage. Water damage: A damaged roof can allow rainwater to enter your home or business. Siding and exterior damage: Falling limbs can damage siding, windows, gutters, doors, and other exterior features. Vehicle damage: Trees and branches can fall onto vehicles parked outside. Power line damage: Fallen trees can bring down electrical lines, creating dangerous conditions and potentially causing power outages. Landscape and structural damage: Falling trees can damage fences, sheds, decks, driveways, and other structures. How to Prevent Tree Damage While you cannot control severe weather, you can take precautions to reduce the likelihood of a tree damaging your property. 1. Inspect Your Trees Regularly Look for signs that a tree may be unhealthy or unstable. Dead branches, cracks in the trunk, leaning trees, exposed roots, and areas of decay can all indicate potential problems. If you notice a tree that appears unstable, consider having it evaluated by a qualified tree professional before severe weather arrives. 2. Trim Dead or Weak Branches Dead and weakened branches are more likely to break during high winds. Regularly trimming problem branches can help reduce the amount of debris that could fall onto your home or other structures. Large or high branches should be handled by a qualified professional rather than attempting to remove them yourself. 3. Pay Attention to Tree Location Trees growing close to your home, garage, driveway, or power lines deserve particular attention. A large tree that is leaning toward a structure can pose a significant risk if it falls. When planting new trees, consider their mature size and keep them at an appropriate distance from buildings and other structures. 4. Watch for Signs of Tree Disease or Decay Diseased or decaying trees can become structurally weak even when they appear healthy from a distance. Mushrooms growing near the base, cavities in the trunk, peeling bark, dead sections, and unusual growth can be warning signs. If you are unsure about the health of a tree, have it inspected by an arborist. 5. Keep Gutters and Roof Areas Clear After trimming trees, make sure leaves and branches are removed from your roof and gutters. Keeping these areas clear helps prevent drainage problems and allows you to spot potential roof damage more easily. It is also a good idea to inspect your roof periodically for missing or damaged shingles. What to Do If a Tree Falls on Your Property If a tree falls during a storm, safety should be your first priority. Stay away from downed power lines. A fallen tree may have pulled electrical lines down with it, even if they are difficult to see. Keep people and pets away from the area and contact the appropriate utility company or emergency services if necessary. Once the area is safe, document the damage with photographs and contact your insurance company to begin the claims process. If the tree has damaged your roof or another part of the building, temporary measures may be necessary to prevent additional water from entering the property. Contact a qualified restoration professional as soon as possible to assess the damage and begin emergency mitigation. Why Fast Action Matters After Tree Damage A fallen tree can leave your property exposed to the elements. Even a relatively small opening in a roof can allow significant amounts of rainwater to enter during a storm. The longer water remains inside a property, the greater the potential for additional damage. Wet drywall, flooring, insulation, and other materials may need to be removed or dried quickly to help prevent further problems, including mold growth. Professional restoration teams can help with water extraction, structural drying, cleanup, and repairs following storm-related damage. Protect Your Property Before the Next Storm You cannot prevent every tree-related accident, but routine tree maintenance and preparation can significantly reduce your risk. Inspect your trees, address dead or unstable branches, and consider having questionable trees evaluated by a professional. And if severe weather does cause a tree to fall onto your home or business, act quickly to protect the property from additional damage. At Emergency Restoration Xperts (ERX) , we help property owners respond to the aftermath of storms, including water and structural damage. When your property has been damaged, getting professional help quickly can make a major difference in limiting further damage and getting your home or business back to normal. When disaster strikes, ERX is ready to help.
August 20, 2026
Water damage is one of the most common—and costly—property emergencies homeowners and business owners face. Whether it’s caused by a burst pipe, a leaking appliance, storm flooding, or a sewage backup, not all water damage is the same. Restoration professionals use two important systems to assess water damage: categories and classes. While these terms are often used interchangeably, they refer to two very different things. The category describes the level of contamination in the water, while the class describes the extent of the damage and how much water has been absorbed into the structure. Understanding the difference can help you better understand the restoration process and why certain jobs require more extensive cleanup than others. What Are the Categories of Water Damage? Water damage is divided into three categories based on the level of contamination and potential health risks. Category 1: Clean Water Category 1 water originates from a sanitary source and does not pose an immediate health risk. Common sources include: Broken water supply lines Overflowing sinks or bathtubs (without contaminants) Rainwater entering through a roof leak before contacting contaminants Appliance supply line leaks Although Category 1 water starts clean, it doesn’t stay that way forever. If left standing for too long, it can absorb dirt, bacteria, and other contaminants from building materials, eventually becoming Category 2 or even Category 3 water. The key takeaway: Even clean water should be addressed immediately to prevent structural damage and mold growth. Category 2: Gray Water Category 2 water contains contaminants that can cause illness or discomfort if ingested or exposed to the skin for extended periods. Common sources include: Washing machine overflows Dishwasher leaks Toilet overflows containing urine but no solid waste Sump pump failures Water from aquariums Gray water requires more careful handling than clean water because it may contain microorganisms, chemicals, or other contaminants. Professional drying, cleaning, and sanitizing are typically necessary to restore the affected area safely. Category 3: Black Water Category 3 water is highly contaminated and poses significant health risks. This type of water contains harmful bacteria, viruses, sewage, chemicals, or other hazardous materials. Common sources include: Sewage backups Toilet overflows containing solid waste River or creek flooding Hurricane or storm surge flooding Standing water that has become heavily contaminated Because black water can carry dangerous pathogens, affected materials often cannot be salvaged and may need to be removed and replaced. Restoration professionals use specialized protective equipment, containment procedures, and antimicrobial treatments to safely restore these environments. What Are the Classes of Water Damage? While the categories describe how contaminated the water is, the classes describe how much water is present and how difficult it will be to dry the structure. There are four classes of water damage. Class 1: Minimal Water Damage Class 1 is the least severe. Characteristics include: Small affected area Little moisture absorbed by materials Minimal evaporation required Easy and quick drying process Examples include a small leak that is discovered quickly before it spreads. Class 2: Significant Water Damage Class 2 involves water affecting an entire room or multiple structural materials. Typical signs include: Wet carpet and padding Moisture in drywall Water wicking up walls Greater amount of evaporation required Drying usually requires professional equipment such as air movers and commercial dehumidifiers. Class 3: Extensive Water Damage Class 3 is considered severe. In these situations: Water has saturated ceilings, walls, insulation, flooring, and contents. The majority of the affected area is wet. Materials have absorbed large amounts of moisture. These projects require aggressive drying techniques and often involve removing damaged materials to ensure the structure dries completely. Class 4: Specialty Drying Situations Class 4 water damage involves materials that are difficult to dry because they absorb moisture slowly. Examples include: Hardwood flooring Concrete Brick Stone Plaster Crawl spaces with dense building materials Specialized drying methods, extended drying times, and advanced moisture monitoring equipment are required to restore these materials properly. Why Fast Action Matters Regardless of the category or class, time is one of the biggest factors in determining how much damage occurs. Within the first 24 to 48 hours: Water continues spreading through porous materials. Drywall and insulation absorb moisture. Wood begins to swell and warp. Mold growth may begin. The longer water remains, the greater the chances of structural damage, mold growth, and increased restoration costs. Prompt mitigation can often save flooring, drywall, furniture, and personal belongings that might otherwise need to be replaced. Why Professional Water Damage Restoration Is Important Water damage isn’t always visible. Moisture can become trapped behind walls, beneath flooring, inside insulation, and within structural framing. Professional restoration companies use specialized equipment such as: Moisture meters Thermal imaging cameras Commercial-grade dehumidifiers High-powered air movers HEPA filtration equipment when needed These tools help ensure that moisture is completely removed, reducing the risk of hidden damage and future mold growth. Simply drying the visible surfaces is often not enough. Emergency Restoration Xperts Is Ready to Help Whether you’re dealing with a clean water leak, a flooded basement, or a sewage backup, every water loss deserves immediate attention. At Emergency Restoration Xperts, our experienced technicians quickly assess both the category and class of water damage to develop the safest and most effective restoration plan. From emergency water extraction and structural drying to cleaning, sanitizing, and rebuilding, we’re committed to restoring your property as efficiently as possible. If your home or business experiences water damage, don’t wait. The sooner restoration begins, the better the chances of minimizing damage, preventing mold growth, and returning your property to its pre-loss condition.  Need emergency water damage restoration? Contact Emergency Restora tion Xperts 24/7 to schedule an immediate response and let our team help you get back to normal.
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Testimonials

Trusted When It Matters Most

"

Dylan from the CLT/GVL region region was unbelievable! From the first interaction to the final walkthrough, the experience went far above my expectations…On several occasions throughout the repair, Dylan went the extra mile to ensure that our expectations were being met & was super communicative throughout the process. The subcontractors were also exceptional, and the job was completed in a timely manner and to perfection! Highly recommend!!

Michelle T.
"

Had a very good experience with ERX. Project manager, Tyler Kornegay and his team did a great job in my kitchen after ice maker line broke. I was very comfortable with their knowledge of what needed to be done. They were very respectful both to me and my property. And everything was left clean and finished.

Patricia T.
"

ERX has been great. Glenn is a FANTASTIC contractor and I loved the work he did on my water-damaged home. Dylan has been an excellent project manager as well. Awesome team!

Randi S.
"

ERX handled everything. Dried wet floors. Sent movers. Put me in a hotel while work was being done. Damon did a great job coordinating it all. Special shout out to Philipe who removed glued down floors and installed new ones. Great job

Nancy G.
"

ERX came to mitigate the damages from a toilet supply line connection that broke in our business. They came on a Saturday after closing and stayed over 12 hours to remove the damage. Kam and Craig were very professional and kept me informed through the whole process. Highly recommended!

Tim K.

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Every minute matters after property damage. Trust Emergency Restoration Xperts for water, fire, storm, or mold issues.

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