If you have fire & smoke damage in your home



  • First, call ERX to board up open windows, or other penetrations in order to prevent additional damage.. for quick professional service.
  • Clean and protect chrome trim on faucets and other brightwork by washing with detergent and applying a coating of Vaseline or oil.
  • Blow off or brush-vacuum loose smoke particles from upholstery, draperies and carpeting.
  • Open windows for ventilation if weather permits.
  • Empty refrigerators and freezers if electricity is shut off, and prop doors open with a rolled towel or newspaper to allow air circulation.
  • Call a plumber to drain and blow out all water lines if heat is off in winter.
  • Remove pets to a clean environment if heavy fire residues are present.
  • Send a sample group of garments for cleaning and deodorization in order to observe the results.


  • Wipe or attempt to wash fire residues from walls, ceilings or other absorbent surfaces.
  • Use carpeting or upholstered furniture impacted by heavy residues or debris.
  • Use food items or canned goods exposed to heat.
  • Turn on computers, TV’s, stereos or electrical appliances until they have been cleaned and checked.


Disaster Response

Storm damage can be caused by a hurricane, windstorm, heavy downpour or tornado and can range from minor damage to a total loss. We are always available to provide you with emergency services to protect your property and minimize any further damage. It is extremely important you contact a certified emergency service specialist right away; ERX will respond to your call immediately, 24 hours a day, 7 days a week.


  • Consider safety first!
  • Turn off your circuit breakers in affected areas, if possible.
  • Unplug any appliances or electrical items.
  • Call ERX immediately for your Board up & Tarp Needs.


  • Enter any room/area that is potentially hazardous.
  • Turn on A/C or heating, it might spread contamination.
  • Use Generator inside house or any enclosed area.
  • Don’t worry… ERX is on the way!











We are a valuable source of risk prevention advice and services.

When a disaster is involved there are many phases of danger that you need to be concerned about. The first step is being as prepared as possible for any type of disaster and fine-tuning those preparations when there is advance notice of an impending disaster. The second step is staying safe during the disaster by not putting yourself in added danger by taking unnecessary risks or by putting distance between you and the danger. Once the disaster has ended, risk prevention involves steps to protect your home from continued and additional damage while keeping you and your family safe from potential hazards.

Risk Prevention

At Emergency Restoration Xperts (ERX), our services enter into the picture once a disaster has ended, and we are a valuable source of risk prevention advice and services. Expediency is one of the most important aspects of minimizing the effects of a disaster. For example, flooding and water issues from firefighter efforts should be handled as early as possible to avoid mold growth which can begin in as little as 24 hours. In addition, the longer water sits, the more it can be absorbed by building materials resulting in more extensive portions of your building needing to be removed and replaced.

With our emergency response capabilities and emergency restoration services, we are your first defense for risk prevention. By putting your disaster restoration in our hands, you are also keeping you and your family safe from the potential health hazards involved, such as bacteria contamination, allergic reaction to mold and other contaminants, and becoming injured in an unstable and dangerous environment. Call us right away if your home has sustained storm damage, hurricane damage, a house fire, flood damage, or any other disaster-related damage. We will set things right and get you on the road to getting your home back.

Risk Prevention in Charlotte, NC
Risk Prevention in Hickory, NC