“What Our Customers Have To Say”
Our family had an electrical fire start in our basement in early December 2015, which created some much damage that our home had to be completely gutted in order to properly repair it.
ERX started on the repairs about 6 weeks ago and already, the entire interior has been demolished and then framed back up, new windows and doors installed and the entire exterior of our home (new roof, siding, trim and porches) as well as the basement is like brand new. They have also had the new electric, plumbing and HVAC roughed in and ready for inspection this week.
The speed in which ERX works is incredible. Insurance told us to expect 5 months and it is looking like we will be moved back into the home in 2-3 months. Drew, our repair manager is always available to us by phone or in person (including texting in the evening) and has made sure that he goes with us to supply stores to help us pick out our new cabinets, flooring selections, lighting, paint color, etc.
ERX has done some extra things at out home, that insurance does not cover and they are giving us great pricing for the extras. There are also some extra items they have done at no charge to us. There were some items that they insurance agent overlooked at the initial walk-thru at our home (after fire) and ERX has worked directly with our insurance agent to make sure that all these items are covered and replaced. This alone has saved us hours on the phone with insurance and is greatly appreciated.
The have such a great experience with ERX after such a bad experience with the fire, is a relief and has taken a lot of pressure off us. We highly recommend this company to anyone going through this experience.Shaun
Your guys went above expectations to secure the area, prepare for the plumber, and dry everything out. It is now in good shape for the next contractors to begin repair work. Ryan and Harley worked after hours taking total responsibility for cleaning up this mess. Ryan has been there every visit to check on things. His entire weekend has gone to making sure the job is complete.
At the end of the weekend, the tech was still cleaning and monitoring, maintaining contact with us during the process and was never late for a promised arrival time. I don’t know what his position is in the company, but he should certainly have notice taken of him. I run my own business and I am constantly looking for take charge, responsible people to come to work for me. Ryan is that type of guy and you should take notice. Thank you.Tim
Drew with ERX did a major fire restoration at our 2-story home in Gastonia, NC in 2014. We were very happy with their services. Not only were they extremely fast, but Drew stayed in constant communication with me regarding the repair process, met me at Lowes several time so we could make sure to get all the lighting, plumbing and other items that we wanted in the home and was very responsive, any time we needed anything or had any questions. The attention to detail was impressive and I would certainly use ERX in the future if anything were to happen, though we hope that this was a “one time” experience for us as having your home burn half way to the ground is a traumatic experience… so it was nice to deal with a company who was able to get us back into our home in a timely manner, with little to no additional problems.Heidi
A job well done and with workers who were professional, polite, and who were willing to help beyond their own jobs. It made the sun shine in each day as this process went on and on.Wendy
I would highly recommend ERX for any restoration needs! Within hours of identifying I had a water leak issue (unknown cause) at my home, ERX’s crew arrived onsite. Their team members quickly identified the cause, clearly articulated options to resolve the issue, and made certain I was fully engaged to the process. I respect ERX’s knowledge and ability to take quick action during a disaster, but must specially commend their team members on the personal approach taken to bring relief to the customer during a chaotic event. Having worked with other organizations in the past, I can confidently say ERX is the best and will remain my go-to partner for any future occurrences.
James and Marguerite
Your technicians walked me through the entire process from start to finish. They were professional and communicated with me often. I would strongly recommend ERX to my friends and family.Louise
In 2016, my family and I experienced an arson fire in our home while we were away for the Easter weekend. In the late hours of the night, I received a phone call from a fire inspector telling me my house was ablaze and his men and women were working to extinguish the flames. Being hundreds of miles away and imagining our home burnt to ruble, we got on the first flight home. Early that next morning, we arrived back in Charlotte and pulled up to our house to be welcomed by ERX. While we were in shock, Howard and his team were busy at work; boarding up our home, patching a hole in the roof, cataloging our belongings by taking pictures for insurance, and cleaning up the property. It was surreal that in the wake of such devastation, ERX was so professional and calming – we knew we were in the best hands possible. They assisted us each step of the way, from working with our mortgage and insurance companies, restoring our furniture and art work, to managing the design and reconstruction of our home. The best part is the customer service they provide – when you call, they answer. This speaks volumes to the company’s character.
ERX not only restored our house and belongings, but the stability in our lives throughout an extremely tumultuous time. I would recommend ERX for any situation in which your house is damaged. ERX not only has the building expertise, but the knowledge and experience in walking you and your family through this difficult process. They have earned our trust.The Corry Family
Part of my home was flooded by water, and I was given ERX’s name by referral. The crews that arrived at my house were excellent and professional. They described the equipment they were leaving at my home and thoroughly explained the drying process. They were very patient when I asked a lot of questions. My home was placed in very capable hands. A very big thank you to your crews for their hard work!Pat
The service I received from your mitigation crew was above and beyond. I was impressed with the thoroughness that was displayed and each step of the process was explained to me. The professionalism that your crew has shown made this an enjoyable experience.Robert